Infrastructure and Operations

UCS provides infrastructure and operations support. Our consultants manage helpdesk and end user support, systems and database administration, and IT systems training. We offer a wide array of scalable, cost efficient, and results-driven production support services to resolve everyday maintenance support issues. We support large-scale, 24-7 helpdesk functions as well as small teams of 1-3 who are relied upon to address production support issues.

UCS's approach to delivering quality helpdesk and production support services includes responding to and resolving issues in accordance with customer-defined metrics, performing independent quality assurance checks on helpdesk record logs, and providing our employees with the right resources to provide an exceptional level of responsiveness and expertise.

UCS also provides IT service management, network and data center operations, and virtualization and cloud computing.