UCS delivers effective and efficient management of help desk and production support services. We offer a wide array of production support services that are scalable, cost savvy, and results-driven. We have the capacity to implement infrastructure required for large-scale, 24-7 help desk support functions as well as small teams of 1-3 who are relied upon to address production support issues. UCS’s approach to delivering quality help desk and production support services includes responding to and resolving issues in accordance with customer-defined metrics, performing independent quality assurance checks on help desk record logs, and providing our employees with the right resources to provide an adequate level of responsiveness and expertise.

Our consultants know how to leverage technology for our customers’ gain. UCS implements cost-effective web-conferencing tools to enable screen sharing to reduce time in troubleshooting. For effective real-time support we utilize instant messaging for Tier I help desk staff to quickly elevate issues to supervisors or subject matter experts (SMEs). Our consultants are forward thinking and can identify root causes that are elevated to customers for consideration or remediation.

• Department of the Navy (DoN)
• Naval Medical Logistics Command (NMLC)